Browse through some of our most frequently asked questions to find possible solutions to your unique situation. We will be adding to this list periodically. If you can’t find the answer here, send your question to info@fwfarms.com or call us at (937-652-3701).
Question – How easy is the installation:
It is really a simple process to install. Just;
1. Unbox fountain
2. Slide the float (and booster float if it is a 2hp fountain) over the top of the pump
3. Insert the nozzle through the top of the float, into the pump
4. Lock the nozzle in place with the locking arms on the pump
5. Place in the water
6. Run the anchor lines
7. Plug in to a GFCI protected outlet and enjoy
Question – Where to get it fixed if it breaks down?
The pump can be fixed at any local pump rebuilder or can be sent back to us for repairs. You should call us first to establish the best course of action (937-652-3701).
Question – Is there any care & maintenance needed for the unit?
At the end of each season, the fountain should be taken out of the water and any vegetation hosed off. Be sure to clean off the intake screen at the bottom of the pump. A soft bristled brush works well in conjunction with a hose for removing heavier patches of vegetation.
Question – Can I leave it in the pound during the winter season?
It can be left in the pond year-round (depending on your climate) though again it ought to be taken out periodically and cleaned off. It should not be run while water is frozen over. We have had customers leave their fountains frozen in the ice over the winter (not running) and they have not had any problems. That being said, the warranty does not cover any ice damage.
Question – Can the fountain be running while there are people swimming?
The pump should be unplugged while swimmers are in the vicinity.